Privacy Policy
Last updated: 02 May 2026
1. Introduction
We are committed to protecting your privacy and handling your personal information in accordance with applicable laws, including the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.
2. Information We Collect
When you submit our enquiry form, we may collect the following information:
Full name
Mobile / phone number
Email address
Suburb
Property type (Residential, Commercial, Strata, Property Manager)
Service needed (e.g., Emergency, Quote, Maintenance, EV Charger, etc.)
Service timing (e.g., today, within a week, etc.) (optional)
Description of your request (optional)
How you heard about us (optional)
We may also collect:
IP address
Browser/device information
Website usage data via cookies or analytics
3. How We Use Your Information
We use your information to:
Respond to your enquiry
Provide quotes or services
Prioritise and triage requests (e.g., based on suburb and urgency)
Improve our services and website experience
Maintain internal records
Marketing insights (e.g., “how did you hear about us”)
4. Data Storage and Security
Your information is stored securely and protected against unauthorised access, misuse, or disclosure.
We implement:
Secure hosting environments
Access control restrictions
Industry-standard security practices
5. Sharing of Information
We do not sell your personal information.
We may share your data with:
Internal staff or contractors handling your enquiry
Service providers (hosting, email systems)
Legal authorities if required
6. Access, Correction & Deletion
You may request:
Access to your personal data
Correction of incorrect data
Deletion of your data
To do so, contact us using the details below.
7. Cookies and Tracking
We may use cookies and analytics tools to:
Improve website performance
Understand user behaviour
You can disable cookies via your browser settings.
8. Your Rights
You have the right to:
Access your data
Request deletion
Withdraw consent
9. Compliance Statement
We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).